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Law Enforcement Requests

Lawful requests from law enforcement agencies for the production of certain Optimum or Lightpath subscriber records pursuant to a subpoena, court order, warrant or other legal process should be sent to our authorized agent, Yaana Technologies LLC. Lawful requests (issued to CSC Holdings, LLC) and/or inquiries may be faxed, emailed or mailed to Yaana using the contact information below:

Yaana Technologies, LLC
542 Gibraltar Drive
Milpitas, CA 95035

Phone: 800-291-2491
Fax: 213-265-3454
Email: CSCHoldingsLLC@netd-ttp.com
Hours: 7:00am - 6:00pm Pacific Time

 

Emergency Requests from Law Enforcement

For exigent circumstances involving an imminent threat to life or serious bodily injury to an Optimum or Lightpath subscriber, Law Enforcement may contact Altice USA directly (24 hours a day) at: 877-438-7557.

 

Civil Litigants

Legal process related to a civil matter requiring the production of certain Optimum or Lightpath subscriber records should be issued to CSC Holdings, LLC and must be served either by personal service to a non-retail location, or to our registered agent for service of process, Corporation Service Company.

 

Subscriber Requests for Call Detail Records

If you are a subscriber seeking call detail records for your Optimum account, please contact your local Customer Service team. Contact information for your local Customer Service team may be found at: https://www.optimum.net/support/phone-list.

 

If you are a subscriber seeking call detail records (outbound only) for your Lightpath account, please contact Customer Support at: (866) 611-3434 or lightpathsupport@golightpath.com.

 

Posted: May 16, 2017