Subscriber's use of the Optimum Online Service(s) shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service, including these Additional OOL Terms. Any user who does not agree to be bound by the Terms of Service, including these Additional OOL Terms, should immediately stop their use of the Optimum Online Service and notify the Altice Customer Service Department to terminate the account. This is a legal document.
1. Services: The "Optimum Online Service" (or "Service") is an electronic two way online information and communication service delivered over Altice's cable system and accessed via a modem/gateway to a computer or other electronic device (e.g., tablet, smartphone, router) that includes networking equipment and is capable of storing, receiving and processing data (each, a "Computer"). The Optimum Online Service provides Internet access, as well as access to certain ancillary features of the Optimum Online Service and other proprietary products of Altice, including but not limited to, Optimum WiFi, Optimum Online Video Services, Optimum Voice, Optimum IP Trunking, and Optimum On Demand Services unless otherwise noted. Certain tiers of Optimum Online Service may provide advanced features, such as video downloads and Dynamic DNS (a service that maps Internet domain name to changing IP addresses) and/or other features that may be provided or made available for purchase by authorized Third Party Providers.
Optimum WiFi is WiFi internet access made available to Subscribers of Optimum Online. Altice also has roaming third party partners (each, a "WiFi Network Partner") who may provide access to their WiFi networks to Optimum Online Subscribers. Subscriber agrees that Subscriber?s use of a WiFi Network Partners' network will be subject to that WiFi Network Partner's terms and conditions of use (including their acceptable use policy), which are incorporated herein by this reference, as well as the Terms of Service, including these Additional OOL Terms. WiFi Network Partners are Third Party Providers as defined in the Terms of Service.
2. Device and System Requirements: Subscriber
acknowledges and agrees that Subscriber has internet-capable Computers with
the minimum system requirements necessary to operate the applicable level
of Optimum Online Service, as outlined in the consumer informational
literature provided by Altice. Click here for a description of minimum system requirements and recommended system
3. Relocating Equipment: Altice's system is highly
sophisticated and sensitive. Any "break" in the integrity of the cable
system will subject the system to "ingress" of radio signals, which will
disrupt your service and may affect that of others. Cable modems and
gateways are not "portable" and are not permitted to operate at any
location other than the address that appears on the Subscriber's account.
Subscriber agrees that Subscriber will not relocate, move or in any way
tamper with or relocate the Optimum Online Service. Notwithstanding the
foregoing, upon receipt of a request by Subscriber, Altice shall relocate
the Optimum Online Service for Subscriber within Subscriber's home at a
time mutually agreed to by Altice and Subscriber. If the Subscriber moves
residences outside of Altice's service area, Subscriber shall notify Altice
pursuant to Section 4 below that this Agreement shall be terminated.
Subscriber may incur a charge for such relocation and should consult a
current Optimum Online schedule of rates and charges prior to requesting
4. Contact Address: For any inquiries or notices required in connection with this Agreement, Subscriber shall contact Altice by writing to:
1111 Stewart Avenue
Bethpage, New York 11714
or by calling Optimum Online at: (516)390-9018
5. Altice's Rights and Network Monitoring:
A. Altice has no obligation to monitor Optimum Online Service content. However, Subscriber acknowledges and agrees that Altice has the right to monitor all content transmitted through the Service and from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate Optimum Online Service properly, including, but not limited to, monitoring of a Subscriber's access to certain content provided by Altice and/or Third Party Providers, or to protect itself, its Subscribers, Third Party Providers or the public.
B. In addition to content, Altice automatically measures and monitors the performance of the Optimum Online Services as well as the performance of Subscriber's connection and access to the Optimum Online Services. Subscriber consents to Altice's access, collection and maintenance of information about Subscriber's use of the Services, Subscriber's equipment and Altice's Equipment and Software including but not limited to type, profile and settings. Subscriber further consents to Altice's monitoring, adjustment and recording of such information for the purpose of providing the Optimum Online Services.
C. Third Party Providers may monitor Subscriber activity. When using a product, service, software or application provided by a Third Party Provider, Subscriber is responsible for reviewing any terms of service or similar agreement as posted on the Third Party Provider website which, to the extent not inconsistent with the provisions of this Agreement, shall bind the Subscriber. In the event of a conflict between this Agreement and any Third Party Provider terms of service, acceptable use policy or any other agreements or restrictions, the provisions of this Agreement shall govern.
6. Change In Optimum Online Service: The Optimum
Online Service provided under this Agreement is subject to change under
7. Optimum Online Network: The Optimum Online Service
utilizes a network that will allow bi-directional direct access to the
internet, i.e. Subscribers can directly access and respond to direct
requests from internet users outside the Optimum Online Service network.
The Network is not intended to protect Subscribers from hackers, computer
viruses or malicious codes gaining access to their Computer and Subscribers
should not rely on it to provide such functions. Altice and Third Party
Providers shall have no liability for any claims, losses, actions, damages,
suits or proceedings resulting from, arising out of or otherwise relating
to damage to the Subscriber or the Subscriber's Computer resulting from the
actions of any other third party including, without limitation, downloaded
software, hackers or computer viruses regardless of delivery method for
example, but not limited to delivery by email, instant messenger, chat,
newsgroups, disc, CD, or DVD.
8. Additional Limitation of Liability:
B. Subscriber understands and agrees that these terms and conditions,
including but not limited to the Acceptable Use Policy, govern any dispute
between Subscriber and a WiFi Network Partner. Subscriber further
understands and agrees that any such dispute with a WiFi Network Partner
shall be subject to and governed by Section 24 of the Terms of Service
9. Multiple Users: Subscriber acknowledges that by
using the Optimum Online Service, Subscriber is agreeing to the terms of
this Agreement on behalf of all Users of the Optimum Online Service or
other Services through Subscriber's Computers or other devices. Subscriber
shall ensure that all Users understand and comply with the terms of this
Agreement. Subscriber agrees that the Subscriber is responsible and liable
for any breaches of the terms of this Agreement, whether such breach
results from use of the Optimum Online Service or other Services.
10. Acceptable Use Policy: Subscriber shall comply with
all of Altice's standards for acceptable use with respect to the Optimum
Online Service and other Services and shall refrain from any illegal and/or
inappropriate activities, including without limitation as outlined in the
Acceptable Use Policy. The Acceptable Use Policy will be updated from time
to time and the latest version will supersede all prior versions. Please
click here for
the most updated Acceptable Use Policy.
11. Additional Restrictions: In addition to the
prohibitions outlined in the Acceptable Use Policy, the following
A. Economy Internet and Speed Tiers Optimum 25 and Below:
i. Users may not run any type of server on the system. This includes but is not limited to FTP, IRC, SMTP, POP, HTTP, SOCKS, SQUID, DNS or any multi-user forums;
ii. Users may not register or point a domain, sub-domain, or hostname to any Optimum Online IP address. Users may not have traffic redirected to the Optimum Online Service;
iii. Users may not resell, share, or otherwise distribute the Service or any portion thereof to any third party without the written consent of Altice. For example, Subscriber may not provide Internet access to others through Optimum WiFi, a dial up connection, wireless access or host shell accounts over the Internet, provide email or news service, or send a news feed.
iv. Users may not copy, distribute or sublicense any software provided by Altice, except that Subscriber may make one copy of each software program for back up or archival purposes only;
B. Speed Tiers Optimum 60 and Above:
i. Users may not run any servers except for a webserver (HTTP) and mail (SMTP) on the system. This includes but is not limited to FTP, IRC, POP, SOCKS, SQUID, DNS or any multi-user forums.
ii. Users who opt to run a webserver must do so on port 80 only. Webservers running on any other port will be deemed a violation of these terms.
iii. Similarly, users who opt to run a mailserver (SMTP) must do so on port 25 only. Mailservers running on any other port will be deemed a violation of these terms.
iv. Users opting to run web or mail servers are expected to secure those services and maintain the security of those services on an ongoing basis. Mailservers are to be configured against open relay and third party exploitation.
v. Users may not resell, share, or otherwise distribute the Service or any portion thereof to any third party without the written consent of Altice. For example, Subscriber may not provide Internet access to others through Optimum WiFi, a dial up connection, wireless access or host shell accounts over the Internet, provide email or news service, or send a news feed.
vi. Users may not copy, distribute or
sublicense any software provided by Altice, except that Subscriber may make
one copy of each software program for back up or archival purposes only.
12. End User Licenses: Subscriber agrees to comply with
the terms of all end user license agreements relative to the Optimum Online
Service, the other Services and any service provided by a Third Party
Provider which Subscriber accesses under this Agreement. All such
agreements are incorporated in this Agreement by reference. Title and
intellectual property rights to the Services are owned by Altice or any
Third Party Provider of service or products, or otherwise by the owners of
such material and are protected by copyright laws and treaties. The reverse
engineering of software, copying, distribution, reselling or publication of
any part of the Optimum Online Service, the Services or any service provide
by a Third Party Provider without the written consent of Altice, an
applicable third party provider of service or products, and/or other owner
of such material is prohibited.
13. Backup Requirements: Subscriber agrees to back up all
existing computer files by compiling them to another storage medium prior
to installation of the Equipment. Altice shall have no liability for any
damage to or loss or destruction of any of Subscriber's software, files,
data, or peripherals.
14. Viruses: Altice reserves the right to run virus
checks or provide Subscribers with access to virus check software.
Subscriber agrees that Altice provides such technology "as is" or "as
available" and agrees that Altice does not represent, warrant or covenant
that the virus check software will detect or correct any viruses.
15. Altice Shall not be Liable for:
A. Eavesdropping: Any information sent by the Subscriber using the Optimum Online Service is sent at the Subscriber's sole risk, and Altice shall have no liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to such actions by the Subscriber, including if such actions result in the ability of a third party or individual to eavesdrop on or access such transmitted information.
B. Multiple Computer Connections: When Subscriber's Computer is connected to a cable modem, it constitutes a "local" segment. All Subscriber's Ethernet traffic on this local segment will be reflected by the cable modem in an unencrypted form onto the cable network and be subject to eavesdropping, as described in subsection A above.
C. File and Print Sharing: Subscriber understands that
users outside the Subscriber's authorized service location may be able to
access Subscriber's Computer. Further, some software includes capabilities
that permit other users across a network such as Optimum Online and the
Internet to gain access to the Subscriber's Computer and to the software,
files and data stored on the Computer. Subscriber acknowledges, understands
and accepts full risk that when using the Computer to access files through
means such as FTP (File Transfer Protocol) and HTTP (Hyper Text Transfer
Protocol), Subscriber may open access to Subscriber's computer to other
Optimum Online users and Internet users. If Subscriber chooses to make use
of such applications for file retrieval, Subscriber should take the
appropriate security measures. Any Subscriber who, chooses to participate
in the Optimum Online Service using other than a single, stand-alone
Computer connected to the local segment, if and when this capability is
offered or chooses to enable capabilities such as file sharing, print
sharing or other capabilities that allows users to gain access to
Subscriber's Computer, acknowledges and agrees that the Subscriber does so
at the Subscriber's own risk.
16. Security: Users must adhere to the Optimum Online
security policies in the Acceptable Use Policy.
Altice reserves the right to protect the integrity of its network and
resources by any means it deems appropriate. This includes but is not
limited to: monitoring traffic, port blocking, email virus scanning,
denying email from certain domains, and putting limits on bandwidth and
email. Subscriber is solely responsible for any misuse of the Optimum
Online Service or other Services, and for the security of any device you
connect to the Optimum Online Service, including any data stored on that
device, all as detailed more fully in the Acceptable Use Policy. Subscriber
is solely responsible for maintaining the security of Subscriber's
computer(s), devices and data, including without limitation, encryption of
data and protection of Subscriber's Optimum ID, password and personal and
other data. If Subscriber believes his/her login credentials have been lost
or stolen, or that someone has gained access to his/her account or login
credentials without Subscriber's permission, please contact us at email@example.com.
17. Inappropriate Content: There may be content on the internet or otherwise available through the Optimum Online Service which may be offensive to some individuals, or which may not comply with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly for children. Neither Altice nor any Third Party Providers can assume any responsibility for the content on the internet or otherwise available through the Services. Subscriber must assume the risk of accessing content through the Service, and neither Altice nor any Third Party Providers shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. Parents may want to use a program capable of restricting access to sexually explicit or other material on the internet. Content questions or complaints should be addressed to the content provider.
Subscriber is solely responsible for any information that Subscriber publishes or otherwise distributes using the Services, on the web or on other Internet services. Subscriber must ensure that the recipient of the content is appropriate. For example, Subscriber must take precautions to prevent minors from receiving inappropriate content. Altice and any Third Party Providers reserve the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.
By using the Optimum Online Service to publish, transmit or distribute content, a Subscriber is warranting that the content complies with this Agreement and authorizes Altice and all Third Party Providers to reproduce, publish, distribute, and display such content worldwide.
Subscriber also agrees not to store, distribute or otherwise disseminate any material or content over the Optimum Online Service that infringes third party intellectual property rights, including but not limited to copyrights. Altice reserves the right to take action at its own discretion and as required by the Digital Millenium Copyright Act, any other applicable laws, rules or regulations, or court order including but not limited to termination of a Subscriber's access to the Optimum Online Service. Alleged infringements will be handled under Altice's Copyright Infringement Policy.
18. Electronic Mail:
A. Users must adhere to the Optimum Online email policies set forth in to the Acceptable Use Policy.
The following additional restrictions apply to Subscribers on speed tiers Optimum 60 and above: Users may not send bulk-marketing emails, advertisements, or similar commercial email through the Optimum Online mail system. Subscribers must send email of that nature through a mail server on their local system or through a third party service. All mail sent through the Services must comply with Altice's Acceptable Use Policy. Subscribers shall be responsible for compliance with all federal, state and local laws pertaining to commercial email, including CAN-SPAM. Bulk emails consistent with CAN-SPAM may still violate this policy if they consume excessive bandwidth or mail server resources. Any violation of this policy can cause termination of the Subscriber's account.
Users should know some networks refuse to accept mail from dynamically assigned IP address blocks. Altice makes no warranty or guarantee that third party networks will accept the User's mail nor is Altice responsible for ensuring continued acceptance of email by third party networks.
B. Altice may, at its discretion, provide, offer for sale or subscription, or otherwise provide to Subscribers software or services for email filtering, anti-virus scanning, and other email security solutions for the convenience of Subscribers. Altice shall not be responsible for nor have any liability regarding the email that Users receive, nor for any lost or filtered email, nor for any failure to prevent virus delivery or infection.
C. Subscriber agrees that Subscriber has been informed that Optimum Online service includes a filter that blocks, rejects, removes or otherwise diverts commercial mass mailings or other unsolicited bulk email ("spam") from User's inbox. In connection with such filtering, Altice may utilize reputation services consistent with industry practices to identify and filter spam. Subscriber may opt out of certain aspects of this filtering service. Subscriber agrees that Altice shall have no liability for any such filtering activity.
D. Altice is not responsible for forwarding email sent to any account suspended or terminated. Such email will be returned to sender, ignored, deleted, or stored temporarily at Altice's sole discretion. Altice reserves the right to reclaim any email addresses from Subscribers whose service has been cancelled or terminated, regardless of the reason for such cancellation or termination.
E. Subscriber understands and agrees to the storage and retention
limitations for email as outlined in Section 22.
19. Newsgroups: See Acceptable Use Policy.
20. Watermarking: Subscriber understands and agrees that
Altice may use "watermarking" techniques to message you about your account,
Optimum services or for other communication purposes while using the
Optimum Online Service. These "watermarks" may appear superimposed from
time to time over portions of website pages you visit while using the
Optimum Online Service, however, you understand and agree that this in no
way indicates Altice's approval of or responsibility for the content of
such websites, which are solely the responsibility of the website operators
and/or content providers. You further agree that you will not seek to hold
Altice responsible for any third party website content or operating any
third party website accessed via the Optimum Online Service, or for the
appearance of an Optimum "watermark" over a portion of any website.
21. Violation of Acceptable Use Policy/this Agreement: Altice does not routinely monitor the activity of accounts for violation of these Additional OOL Terms or the Acceptable Use Policy. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we learn of inappropriate use of our Optimum Online Service.
Neither Altice nor any of its distribution affiliates has any obligation to monitor transmissions made on the Optimum Online Service or the Services. However, Altice and its distribution affiliates have the right to monitor such transmissions from time to time and to disclose the same in accordance with the Terms of Service.
You hereby authorize Altice and its distribution affiliates to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Agreement. Such cooperation may include Altice providing the username, IP address, or other identifying information about a Subscriber.
Upon termination of an account, Altice may delete any files, programs, data, and email messages associated with such account. The failure of Altice or its distribution affiliates to enforce this Agreement shall not be construed as a waiver of any right to do so.
22. Bandwidth, Data Storage and Other Limitations:
A. Subscriber agrees to comply with Altice's bandwidth, data storage and other limitations of the Optimum Online Service as established and modified by Altice from time to time. Subscriber agrees that its activity will not improperly restrict, inhibit or degrade any other Subscriber's use of Optimum Online Service, nor represent (in the sole judgment of Altice) an unusually large burden on the network itself. In addition, Subscriber agrees that its activity will not improperly restrict, inhibit, disrupt, degrade or impede Altice's ability to deliver and monitor Optimum Online Service, backbone, network nodes, and/or other network services. Altice reserves the right to, in its sole discretion, employ any technology or implement any process to manage, shape, and/or optimize traffic on its network and to ensure compliance with Altice's Acceptable Use Policy. Information regarding Altice's network management practices may be found in Altice's Open Internet Disclosure Statement.
B. Economy Internet and Optimum 10 provide up to 3 email accounts limited to 2 gigabytes of storage space each, Optimum 20 and Optimum 25 provide up to 5 email accounts limited to 2 gigabytes of storage space each, and Optimum Online 60 and above provide up to 15 email accounts limited to 5 gigabytes of storage space each, all subject to the then-current retention schedule based on message folder when such email account is active and the email account storage limitations described in Section 22(E) below.
C. An email account is deemed active if: (1) Subscriber logs in to the Optimum website and navigates to the Optimum Online email inbox, or opens or sends an email message within 90 days of your last email activity; (2) auto-forwarding of your Optimum Online email is active within the prior 90 days; or (3) Subscriber logs in to their Optimum Online email account through an email client within 90 days of your last login. If the foregoing activity is not found, the email account is deemed inactive, and all email content in the account is subject to deletion. Any inactive email account and the email contents therein are permanently deleted and unrecoverable from Altice's servers. Optimum Online reserves the right to modify, delete, or otherwise correct any accounts that exceed either limitation as well as the right to modify any related retention periods.
D. To preserve email you do not want deleted, you can set your email account to ensure that your email is automatically stored on your computer's hard drive when you open it. Please check the Help section or the FAQ on your email client (e.g., Outlook Express, Eudora) to find out how this can be done. Altice shall have no liability for erroneously deleted messages.
E. Email Account Storage Limitations: Subscriber understands and agrees
that Optimum Online email accounts will no longer accept new email once the
email account has reached its storage limitations of either 2 gigabytes or
5 gigabytes. All new email received after an email account has reached its
storage limitations will be returned to sender.
23. Third-Party Premium Services: Optimum Online Service
may offer additional third party services to subscribers at no extra cost
or for an additional fee. In addition to the Terms of Service and
Acceptable Use Policy, Subscriber must adhere to the third party's terms
and policies to the extent such terms and policies are not inconsistent
with this Agreement or Altice's Acceptable Use Policy. Use of included
third party services is limited to Subscribers in good standing. Accounts
not in good standing are subject to restricted or suspended access to these
third party services. Abusive use, in Altice's sole opinion of third party
services may result in corrective action as outlined in the Acceptable Use
A. Altice does not represent, warrant, or covenant that installation modifications, including installing network cards or similar computer equipment, and modification of computer files such as INI, BAT, SYS, .DLL and other system configuration files will not disrupt the normal operations of the Subscriber's Computer. Altice shall have no liability for any damage resulting from the above or other file modifications
B. Upon Subscriber's request, Altice or its agents will install certain software, an extra cable outlet (if necessary), a cable modem and associated equipment. Altice will also provide a user's manual and instructions on how to use Optimum Online Service. If installed by Altice, Altice shall use reasonable efforts to install the Optimum Online Service to a fully operational status.
C. All installation services performed by Altice shall be subject to
Altice's applicable service charges, if any.
Additional Terms for Other Optimum Online Service Features, Functions
Altice may from time to time offer additional service features,
functionality and tools, such as
Optimum App, and Web DVR.
26. Additional Terms for Optimum WiFi: Subscriber's use
of Optimum WiFi is also subject to the provisions of the
supersede all prior versions.
27. Additional Terms for On Demand Service(s) on Optimum Online for Residential Subscriber:
A. Services Provided: On Demand Services are available to Optimum Online Residential Subscribers. Certain content may be available to all Subscribers while other content may be limited to those Subscribers who simultaneously purchase the companion Subscription Video on Demand ("SVOD") service on Optimum TV. Availability of particular services, catalogs and titles may vary from time to time at the sole discretion of Altice. Not all Optimum TV SVOD services may have a companion service available as part of the On Demand Services. The availability of content may change without notice from time to time. The On Demand Service may allow Residential Subscribers to download new release films, original programming and archived movies and programming to their computers. Once downloaded, the content may be viewed within the availability window for the rental period (generally 24 hours). Content will expire according to the content availability window provided by the content owner. Subscribers can rewind, fast forward and pause programs and movies.
B. Service Fees: Monthly fees for the availability of
On Demand Services may be imposed depending on the catalogs to which access
is desired, the level of Optimum TV and/or Optimum Online Service purchased
or the purchase of specific Optimum TV service (e.g., companion SVOD
service). Subscribers may incur separate additional charges for each title
downloaded. Specific charges, if any, will be listed on the Optimum Online
Website and may change from time to time. Such charges will be identified
at the point of the download of such content. Any monthly or per title
charges, including fees, taxes and surcharges, if any, will be added to
Subscriber's monthly Altice bill.
Additional Terms for Optimum-provided Wireless Router and Wireless
The Optimum provided wireless router ("Optimum Router") is a service
available to certain Subscribers and provides wireless access to the
Optimum Online Service within the Subscriber's residence ("Home Network").
Subscriber has the option of returning the Optimum Router and purchasing
and using their own router. The Optimum Router comes programmed with
certain default settings and configurations for the Home Network.
Subscribers may modify certain of the default settings and configurations
on the Optimum Router although Altice recommends maintaining the default
configuration and settings. Altice does not guarantee the security of the
Optimum Router and Subscriber's connection to Optimum Online Services via
the Home Network. Subscriber understands and agrees that Subscriber is
solely responsible for the security of his/her Home Network. The Optimum
Router is preconfigured to distribute a second wireless network (i.e. an
Optimum WiFi Hotspot) in addition to the Home Network. This Optimum WiFi
Hotspot is separate from the Home Network and is accessible by certain
authorized Optimum WiFi users. The Home Network is encrypted and has
separate security settings from the Optimum WiFi Hotspot. Subscriber
understands that simultaneous connections to both the Home Network and the
Optimum WiFi Hotspot may not be available and that after a device is
connected to the Home Network, the primary connection for the Subscriber
and any devices using Subscriber's login credentials, while in the home, is
to the Home Network. Any use of bandwidth from such wireless access point
by third parties, will not be considered to be use by the Subscriber for
any purpose. The Optimum Router will collect and maintain certain
information regarding access to and use of the Home Network, which
information shall include but not be limited to device identifiers, device
name, device type, applications and protocols, connections, and traffic
flows. Such information will be used by Altice to provide Optimum Online
Services and support as well as for Altice's internal business analytics
regarding the use of the Optimum Online Services. Subscriber acknowledges
and agrees that Altice shall have access to the password associated with
the Optimum Router in order to provide support and diagnostic services.
Altice reserves the right to modify the password for the Optimum Router in
order to safeguard Internet security, the security and privacy of
Subscriber information, where required by law, and/or for other good cause
to provide, upgrade and maintain the Optimum Online Services, and protect
the network, other users of the Internet, or our Subscribers. Altice shall
notify Subscriber of any such password modifications. Subscriber
acknowledges that the Optimum Router is Altice Equipment.
29. Information Regarding Smart Router Range Extenders and Fiber Gateway WiFi Extenders: In certain circumstances, determined in Altice's sole discretion, either a Smart Router range extender ("Router Range Extender") or fiber gateway WiFi extender ("Gateway Extender") (each, an "Extender") may be required to connect wirelessly to Optimum Online services. In these circumstances, Altice will professionally install an Extender connection directly to the Optimum Smart Router or Fiber Gateway, in an area appropriate for the specific service location as determined in Altice's sole discretion. Subscriber agrees to provide Altice with access to the service location to perform such installation. A monthly Extender equipment fee applies. Router Range Extender is only available to Optimum Smart Router customers. Gateway Wifi Extender is only available to Optimum Fiber Gateway customers.
Subscriber understands and agrees that where a Router Range Extender is required, the Optimum-recommended installation method is through a wired connection directly to the Optimum Smart Router. Subscriber understands and agrees that wireless Router Range Extender installations are not recommended by Altice and such wireless installations may not successfully resolve any or all wireless signal strength and/or wireless signal range-related issues (issue list not exhaustive). Altice continues to recommend a wired installation to best resolve wireless connectivity issues within your service location.
Effective September 28, 2018