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Understanding your bill is important. For customers outside the NY Tri-state area. Take a look below for an explanation of each section.

For customers with service in NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC click here.



1Service Information

At the top of the bill, you can find your account number and access code, plus your billing address (which may be different from service address).

2Account Summary

Here you'll find a summary of the period covered by this bill, your bill due date and the total amount due, plus details on payments received by the new bill?s print date.

3Auto Pay & Paperless Billing

If you're enrolled in Auto Pay or Paperless Billing, you'll find a reminder here. You can enroll in Auto Pay at any time here.

4Account Details
Provides all the details about your payments, current charges and savings.

5Account Details
Featured here are the various ways you can pay your bill each month. For more details, click here.


6Account Details Continued

Here is where you will find information about the below charges.

  • Partial Month Activity
    Partial charges and/or credits for services added/removed during your billing period.
  • One Time Activity
    This section includes charges that vary monthly based on your account activity and are not part of your regular monthly charges.
  • On Demand
    You'll find the charge for any Video On Demand or Pay Per View purchases in this section.
  • Taxes, Fees & Other Charges
    List of the taxes, fees and charges associated with your services.

7Optimum Updates

Check the Optimum Updates section each month for important notices about your account, packages, and pricing.

8Pay By Mail

If you would like to pay your bill by mail, detach the bottom portion of the bill to mail with your payment. Make sure the address on the remit shows through the window on the return envelope. For other way to pay click here.